LATE/NO-SHOW/CANCELLATION POLICY We ask that you contact the salon if you’re over 10 minutes late for your appointment. Should you arrive late, we will do our best to hold your reservation and accommodate you, but if you do not let us know, your appointment will be considered a walk-in. GUARANTEE: WE DO NOT GUARANTEE FOR REGULAR POLISH. We can repair your nails or answer any questions you may have for free if you call us and schedule an appointment. We provide a seven-day guarantee on acrylic nails, including gel polish, breakage if the nails were too thin when first enhanced at our salon, or any issues related to the application during the appointment/service. This includes nail repairs resulting from excessive force (damage caused by blunt force, nail fractures, bleeding nails), as well as nail enhancement disfiguration (biting, filing down your fingernails at home). Whenever you notice any issues with your nails, feel free to contact us immediately so that we can accommodate your next visit. Charges will be applied to any issues brought up after the 7-day period. We are always willing to assist you if you encounter any problems with your services.